Refund Policy


This document outlines the Refund Policy for smartproxy, a service provided by Shanghai Sheng Jun Information Technology Ltd, LIMITED Clients are advised to carefully review this policy before using smartproxy's services, accessible at

Dispute Resolution

Any disputes arising from customer access to smartproxy's services or the usage of the system will be addressed through the following resolution procedures:

Clients encountering issues with the system are encouraged to contact smartproxy's customer support via email at [email protected]. Customer support is available to assist with inquiries related to refunds, cancellations, or chargebacks. It is important to note that for security reasons, all customer support interactions are logged.

Intangible Nature of Products offers intangible and irrevocable items. Once an order is placed and the product is dispatched, refunds will not be issued. Customers are responsible for understanding this condition when making purchases on the website.

Refundable Situations

Refunds will not be provided for paid services that do not align with the product's features. All payments are considered final. smartproxy is committed to assisting clients experiencing issues with the proxy or software.

Non-refundable Activities

Refunds are not applicable in the following situations:

1.Incomplete or inconsistent data provided by the customer during the registration process.

2.Customer accounts frozen or suspended due to illegal activities.

3.Violation of customer obligations regarding acceptable use of the system or service, as defined in the Terms of Use.

4.Customer begins transmitting or receiving data through the system upon purchasing the bundle through the customer dashboard.

5.Service quality provided complies with conditions specified in the service level agreement.

6.The purchased plan package has expired.

7.Connection quality and speed limitations subject to the capabilities of third parties beyond smartproxy's control. smartproxy does not guarantee the quality of Internet connections provided by third-party Internet service providers. Any issues related to connection speed parameters are considered non-refundable.

8.Rejection of client-side software. smartproxy is not responsible for the compatibility of client software with the system, as clients may use third-party or proprietary software to access or use the system.

About Return Shipping

As offers an intangible product with no associated shipping charges, requests for shipping refunds are not applicable.

5. Clearing/Introducing Firm Relationships

We will collaborate closely with our clearing firm to detect money laundering. Information, records, data, and exception reports will be exchanged as necessary to comply with AML laws.

6. Senior Manager Approval

Senior management has provided written approval for this AML compliance program, considering it reasonably designed to achieve and monitor the firm's ongoing compliance with the requirements of the BSA and its implementing regulations.

Effective Date: January 1, 2023
Company: Shanghai Sheng Jun Information Technology Ltd
location: 58 Bu Zhen Nan Road Bu Zhen, Chongming District, Shanghai